Privacy information

Who to contact

This catalogue is presented for Euro-Afrique Trading Ltd. Questions about an enquiry or personal information you choose to send to the business can be directed to:

This notice covers browsing this website, saving a basket and preparing or sending an enquiry. For questions about a particular message, quotation or business record, contact Euro-Afrique Trading using the details above.

Information you provide

You may enter your name, email address, company name, telephone number and message in the enquiry form. An order request also asks for a delivery address, postcode and country, together with any additional requirements you choose to include.

The request includes the products you select, model numbers, quantities and displayed catalogue prices. These details help explain what you are asking the business to quote or clarify.

Required fields are marked with an asterisk. You can also contact the business directly by email instead of using the forms.

How the information is used

On this website, the information you enter is used to prepare an enquiry or order-request email, or a downloadable text file. The catalogue does not upload the contents of those forms to an order database or automatically send them to the business.

When you send the email, the information can be used to understand your enquiry, respond to product questions, prepare a quotation and discuss delivery requirements. Sending a request does not take a payment or create a confirmed online order.

Basis for handling a request

Personal details needed to prepare a quotation you request in your own name are used to take steps at your request before entering into a contract. Where you contact the business as a company representative, the purpose is to respond to your business enquiry and manage that correspondence. Information required for legal or accounting records may be handled to meet the relevant legal obligations. You can ask which basis applies to a particular use of your information.

Further information: ICO guidance on lawful basis.

Basket and device storage

The basket stores product model numbers and quantities in your browser's local storage. It uses these to keep your selection as you browse and return to the site. Your name, email address, delivery address and form message are not saved to the basket by this website.

Use Clear basket on the basket page to remove the saved selection. You can also remove this website's stored data through your browser settings. If browser storage is unavailable, the website explains that the basket cannot be kept between pages.

A downloaded request is a file on your own device. You control where you keep it, whether you share it and when you delete it. Form fields may also be handled by browser features such as autofill, according to your own browser settings.

Cookies and analytics

No analytics or advertising scripts are included in this catalogue. Basket storage is used only to remember the product references and quantities you choose. Hosting infrastructure may handle technical request data for website delivery and security; this is separate from the basket and enquiry forms.

Email, hosting and other providers

Preparing an email opens your email application with the request filled in. You still need to review it and press Send. Your chosen email provider, and the business's receiving email provider, handle that message under their own service arrangements.

If a request is too long for an email link, the website offers a downloadable text file. You can attach that file to an email yourself. The website does not report an email as delivered merely because a draft was prepared or a file was downloaded.

Website hosting providers may handle technical request information, such as an IP address, browser information, request time and the page requested, to serve and protect the website. Your email provider and the business's email provider handle messages when you send them. These services operate under their own service and security arrangements. Contact Euro-Afrique Trading for information about the providers and any international-transfer arrangements relevant to a message or record you have sent.

There are no card-payment, customer-login, newsletter-subscription or live stock-management services within this catalogue build.

How long information stays

Basket data remains in your browser until you clear the basket, remove the site's stored data, or your browser removes it. A downloaded request remains wherever you save it until you delete it.

The catalogue does not create a server-side record of the form contents. After you send an email, copies may remain in your email account and the business's correspondence systems.

Retention of business correspondence depends on the purpose of the record: whether an enquiry or quotation is still active, whether it forms part of an ongoing business relationship or order, whether a legal or accounting obligation applies, and whether it is needed to resolve an outstanding complaint or dispute. For the retention period or criteria applying to a particular record you have sent, contact hello@euroafriquetrading.com. The website itself does not set a deletion schedule for copies held in an email account.

Your information rights

Depending on how personal information is used, you may have rights to access it, correct inaccuracies, request deletion or restriction, object to processing, or request portability. Some rights depend on the circumstances and the basis for processing.

To ask about personal information you have sent to Euro-Afrique, email hello@euroafriquetrading.com and explain your request. If you remain concerned about the handling of your information, you can contact the UK's Information Commissioner's Office.

Changes and questions

This notice should be updated if the website adds automated enquiry delivery, analytics, customer accounts or other services that change how information is handled. The date at the top identifies the current version of this notice.

For a privacy question or an enquiry about information you have sent, contact hello@euroafriquetrading.com or write to Euro-Afrique Trading Ltd, 343 High Rd, Ilford, Essex, IG1 1TE.